SHIPPING
We are proud to offer international shipping services that operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent to one or more packages being shipped to you, and you may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 5 days, don't hesitate to contact us.
My tracking says, “No information available at the moment.”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, don't hesitate to contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, don't hesitate to contact us; we will do our best to help you.
RETURNS
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense, and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of distinctexpectations.com (i.e., not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of distinctexpectations.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 days.
Exchanges
If, for any reason, you would like to exchange your product, perhaps for a different size of clothing, you must contact us first, and we will guide you through the steps.
Please do not return your purchase to us unless we authorize you to do so.
The bracelet will serve a special purpose in my daughter's bridal bouquet to hold a family photo, making it a beautiful keepsake for after the wedding.
I'm very pleased with this lovely bracelet and would recommend it.
Treating myself to this bracelet was a great decision—it's sturdy and offers fantastic value.
Loving this bracelet and hoping it endures; it's a great buy and an excellent gift option.
A birthday gift that proved to be a beautiful and perfect fit for my sister at an affordable price.
It's okay, but not to my liking.
It looks even more beautiful in person.
It's both beautiful and elegant.
Shiny in the best way, I wear this bracelet constantly, even in water, and it remains brilliant without discoloring my wrist.
It's quite beautiful and of high quality.
This bracelet exceeded my expectations in beauty, truly stunning.
I find this bracelet to be incredibly cute and I'm very fond of it.
The bracelet matched the picture perfectly and I loved it.
I found the bracelet to be gorgeous and it made for a beloved gift, though I regret not taking a photo.
The bracelet offers great value and its adjustable size is seamlessly integrated into the design.
This bracelet is stunning and makes for a perfect gift with a comfortable fit—well worth the investment.
I wear it every day without any problems and absolutely adore it.
It's a beautiful piece with excellent quality, and my granddaughter adores it.
While I'm uncertain about its long-term durability, it's currently very satisfying.
Initially intended as a gift, I ended up keeping this charming bracelet for myself due to its appealing color and quality.
I'm really pleased with the quality of this bracelet and highly recommend it!