SHIPPING
We are proud to offer international shipping services that operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent to one or more packages being shipped to you, and you may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 5 days, don't hesitate to contact us.
My tracking says, “No information available at the moment.”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, don't hesitate to contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, don't hesitate to contact us; we will do our best to help you.
RETURNS
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense, and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of distinctexpectations.com (i.e., not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of distinctexpectations.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 days.
Exchanges
If, for any reason, you would like to exchange your product, perhaps for a different size of clothing, you must contact us first, and we will guide you through the steps.
Please do not return your purchase to us unless we authorize you to do so.
The necklace looks great. I am very pleased.
This is a Christmas gift for my niece, and it arrived quickly. I haven't opened it since it's a gift, but it looks great and appears to be durable. I believe she will love it.
OH OH OH!!!!! I absolutely LOVE it!!! It's delicate and well-crafted. I wear it frequently, and it complements anything. I've received numerous compliments on my unique style. It has a slightly gothic touch but isn't overly flashy. Thanks for making my money well-spent on your site! THANK YOU!
The necklace is quite short, but I used pins to extend its length. A solid 10/10, and the chain is exquisite.
The quality is very good, especially considering the price. It makes for a great gift, and it complements nearly any outfit! A solid 10/10 recommendation.
The charm part of the necklace turned out to be larger than I expected, but it's still a fantastic gift I gave to my friend. Highly recommended.
IT'S SO CUTE, I LOVE IT! Plus, it matches with almost anything, making it perfect for layering!
It arrived with one of the horns broken off, but I still wear it regularly because it's such a minor flaw.
It's very cute and of good quality. The material is lovely, and it hasn't tarnished in water so far.
No complaints here – this necklace is super cute and garnered many compliments. I would definitely recommend it.
It's exactly as it appeared in the picture, and it's very cute.
This necklace is very cute and doesn't cause skin discoloration. Just remember to remove it before showering to prevent rust. Overall, it's a great necklace, and she really likes it. It makes for an excellent gift!
This necklace is not only super cute but also very durable – I absolutely love it!
My daughter is thrilled with it! It's a perfect gift!
I bought it as a small gift, and she absolutely LOVED it!
It's incredibly cute and lovely; I adore it!
I really like the wings; they're amazing and so cute.
I ordered this necklace as part of a 'spooky parcel' swap I was sending to a friend. Overall, I was satisfied with the design and size. In other words, I had no hesitation sending this to my friend. While it may not be considered fine jewelry, if you're seeking a little gothic flair that makes a statement without turning your skin green, this is a good choice.