SHIPPING
We are proud to offer international shipping services that operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent to one or more packages being shipped to you, and you may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 5 days, don't hesitate to contact us.
My tracking says, “No information available at the moment.”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, don't hesitate to contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, don't hesitate to contact us; we will do our best to help you.
RETURNS
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense, and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of distinctexpectations.com (i.e., not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of distinctexpectations.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 days.
Exchanges
If, for any reason, you would like to exchange your product, perhaps for a different size of clothing, you must contact us first, and we will guide you through the steps.
Please do not return your purchase to us unless we authorize you to do so.
I can't get enough of this ring. Looks just like the picture! It's simply gorgeous, and I've ordered it multiple times. The fact that it's made of silver and stays looking great is a huge plus. Overall, I'm satisfied with my purchase. Highly recommended! 💍✨
Nice ring, but kinda small for me
Very cute, an excellent finish, as shown in the image. I am a size 6 and it's perfect for me. Arrived before the indicated date.
Beautiful, arrived very fast
Small and very cute
Something small but it fits more to the ring finger if anything to the little finger if you have chubby fingers in my case it was for the ring😍I love
This beautiful
This ring is very beautiful and delicate. I highly recommend it.
It's incredibly cute and of excellent quality. I liked it so much that I bought another one.
The design is charming, and the quality is top-notch. I appreciate the adjustable size feature.
it's adjustable and really cute! I love it, my sister's love it too, even my mom, she wants one too so I will be ordering more
Beautiful as it looks in the photo I am happy with my ring
The ring is absolutely stunning and fits perfectly on your finger. I highly recommend it.
It's beautiful. I've ordered it before, but unfortunately, I lost it. It's made of silver, and it doesn't tarnish.
It's a tad small, but it's alright.
The ring is lovely, and my granddaughter is delighted with it. Thank you!
It's just beautiful; there are no other words to describe it.
Conforms to the description, too cute. Arrived before the scheduled date. I recommend the product.
Nice
It's very cute... I wholeheartedly recommend it, 100%. 😊