SHIPPING
We are proud to offer international shipping services that operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent to one or more packages being shipped to you, and you may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 5 days, don't hesitate to contact us.
My tracking says, “No information available at the moment.”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, don't hesitate to contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, don't hesitate to contact us; we will do our best to help you.
RETURNS
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense, and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of distinctexpectations.com (i.e., not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of distinctexpectations.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 days.
Exchanges
If, for any reason, you would like to exchange your product, perhaps for a different size of clothing, you must contact us first, and we will guide you through the steps.
Please do not return your purchase to us unless we authorize you to do so.
Very cute bracelet, I loved it, it didn't take long to arriveI was eagerly awaiting the delivery of this bracelet, and as soon as it arrived in the mail, I couldn't resist putting it on.
I absolutely cherish this bracelet. It exudes an expensive look and is incredibly versatile, pairing well with most of my outfits.
Pretty only very thick chain
I had been desiring a bracelet like this for a while but didn't want to break the bank for it. The price of this bracelet is fantastic, and it looks stunning on. I love how it complements everything I wear it with.
My daughter adores everything about this bracelet, from its appearance to its weight. She's absolutely thrilled with it.
The bracelet matches the picture accurately. I had anticipated the heart to be larger, but it's still charming. The size seems somewhat large, but you can easily adjust it by removing links or clasping it at a specific spot. The shipping was speedy, even for standard delivery.
I purchased this for my wife as a Valentine's Day gift, and it was a big hit. The bracelet is robustly crafted, and the heart is solid, making it perfect for engraving. If you're in search of a charm bracelet for someone special, this is an excellent choice.
The bracelet is exquisite in every detail, but unfortunately, it was meant for my best friend, not for me. She loves it!
I adore this bracelet. It's exceptionally pretty with a lovely design, great quality, and an incredible price. I've seen much more expensive bracelets that don't look as nice as this one.
It's exactly as pictured, and I love it!
I purchased this for my niece for her birthday, and it looks adorable on her. It's very pretty, and I'm delighted with it.
It looks like the quality is very good and it is super beautiful
I have a growing fondness for this bracelet the longer I have it.
This bracelet has made me very happy; it's just perfect.
It drapes beautifully on my wrist, boasting good quality without weighing it down. You'll absolutely love it. I only wish they offered engraving.
It's a great product at a great price. The only thing I would alter is the length; I had to take it to have a link removed, which isn't the most budget-friendly adjustment. Other than that, it's truly lovely.
So far, the bracelet has held up well, even though it appears lighter in weight than it does in the pictures.
very good, very gold looking
Very good, let's see how it will be worn
The bracelet, on the whole, is pleasant, but it does feel somewhat lightweight. Considering the price, I had expected better packaging, but it arrived in a small, clear plastic bag. I'm uncertain about its long-term durability, so I'll return to provide an update.
I refrained from giving it a 5-star rating because I believe perfection is elusive. The bracelet looks even more beautiful when worn than in the pictures and boasts excellent quality. I've been searching for this exact style for quite some time, and I finally found one that fits.