SHIPPING
We are proud to offer international shipping services that operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent to one or more packages being shipped to you, and you may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 5 days, don't hesitate to contact us.
My tracking says, “No information available at the moment.”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, don't hesitate to contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, don't hesitate to contact us; we will do our best to help you.
RETURNS
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item, you can request a refund or a reshipment.
- If you do not want the product you’ve received, you may request a refund, but you must return the item at your expense, and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of distinctexpectations.com (i.e., not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of distinctexpectations.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 days.
Exchanges
If, for any reason, you would like to exchange your product, perhaps for a different size of clothing, you must contact us first, and we will guide you through the steps.
Please do not return your purchase to us unless we authorize you to do so.
Very nice I will wait for days to see k tal gets fast delivery
I purchased this for my wife as a Valentine's Day gift, and it was a big hit. The bracelet is robustly crafted, and the heart is solid, making it perfect for engraving. If you're in search of a charm bracelet for someone special, this is an excellent choice.
Bit heavy but very cute fast delivery
These bracelets make a lovely set, especially for couples. While I personally find the dangling strings a bit bothersome due to my smaller wrist, my husband doesn't mind them at all – to each their own.
I had some doubts about the bracelets fitting properly, but they turned out to be a perfect fit! Additionally, the choice of metal is excellent; it doesn't cause any unpleasant green discoloration.
I bought these for my girlfriend and me to wear. The bracelets are a bit small, so they may not fit larger wrists well, but they are very well-crafted.
We adore these bracelets! My boyfriend and I wear our matching pair nearly every day. They remain rust-free, look fantastic, and we've even received compliments on them. I highly recommend them to anyone seeking matching jewelry for themselves and their significant other or even for gifting to friends and family.
I remember having similar bracelets when I was a child, and it seems like they are coming back into fashion. They make a wonderful gift for close friends, regardless of gender. The quality of the material used is excellent, and they have a cute and minimalistic design.
The sizing is a bit on the smaller side, but the overall design is super cute, and I'm excited to give it to my boyfriend.
The product matches its description perfectly. The material is of good quality, and the magnets are strong enough to connect when brought close together. I can't wait to give it to him! I highly recommend it, and the delivery was surprisingly fast too.
These are incredibly charming. They work best for an adult and a child or someone with smaller wrists.
These bracelets are fantastic! They have a substantial weight and don't appear cheap at all. I got them for my husband and myself since we live in different states, and we both love wearing them all the time.
I purchased these as a one-year anniversary gift for my boyfriend, and he absolutely adores them! He wears them constantly and enjoys connecting them.
This bracelet is water-resistant and exceptionally lovely; I absolutely adore it!
We both really like them.
These bracelets are a beautiful gift for couples.
I adore these bracelets. The pink one has a tendency to loosen, but the black one remains secure and in position.
My wife and I are both fond of these bracelets. They are an affordable way to show your love.